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KLIK Support is being updated to serve you better. Suggestions welcome.
Tech Support
FAQs
Technical
Support
Start here for help with any technical issues you may be experiencing with an existing KLIK installation.
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What is Multicasting?Multicasting is the ability for each user of the KLIKConnect app (Windows or Mac) to share content to multiple KLIK-equipped screens at the same time. Multicast destination screens may be selected from the Multicast icon in the KLIKConnect Player app.
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What is the purpose of the Multicasting feature?There are three key applications for Multicasting to KLIK screens. 1) Active learning environments where users share content on their own screen in breakout groups, then push content to a main screen for sharing with the rest of the group. 2) Sharing content to multiple screens that are usually separated by partition walls, in a meeting or conference room setup, when the partition walls are opened. 3) Sharing content from a main activity room to tertiary and overflow areas where the content requirements may be different from those shown in the main room.
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Do I need special software or hardware to Multicast?No additional software or hardware is required to Multicast. Simply use the KLIKConnect app for Windows or Mac to gain access to the feature, then select the screens you wish to share content to.
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How many additional screens can I Multicast to?While there is no fixed limit to the number of screens that can be included in a Multicast, keep in mind that multicasting does take up device and network resources, which may slow down a user's PC or the refresh rate of a screen.
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Can I mirror the contents of one screen to other screens with Multicast?KLIK Multicasting is designed to offer users the greatest flexibility when sharing content across several screens. To do so, a user selects the specific screens to which they want to share content. Unlike systems where multicasting shares only the contents of one screen, KLIK Multicasting allows for complete customization of what is displayed on every screen.
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Does Multicast work with Video and Audio, or just presentations?KLIK Multicast allows users to share any non-copyright-protected content to multiple screens at the same time, including Video and Audio.
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We have some legacy KLIK receivers in our system, can we Multicast to them as well?KLIK Multicasting is backward compatible with all legacy KLIKStik and KLIKBoks models, but requires users to connect to at least one KLIKBoks HUB in order to share content to legacy devices.
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Our KLIK devices are connected to the network over Wi-Fi, can we still use the Multicast feature?Yes, as long as your KLIK devices are all connected to a network, whether through Ethernet or Wi-Fi, content can be shared among them using the Multicast feature. Multicast cannot be used to share content to devices that use a hotspot connection.
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